Frequently Asked Questions
Everything you need to know about your Reo Jewels experience.
What materials are used in Reo Jewels pieces?
Our jewelry is crafted using high-quality materials, including 18k gold plating over stainless steel and sterling silver, ensuring durability and a luxurious finish for everyday wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
Is your jewelry water-resistant?
Yes, our stainless steel-based pieces are water-resistant and tarnish-free. However, to maintain the luster of your gold-plated items, we recommend avoiding prolonged exposure to harsh chemicals or saltwater.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How should I care for my jewelry?
To keep your pieces shining, wipe them gently with a soft microfiber cloth after use and store them in your Reo Jewels pouch to prevent scratches.
Do you offer a warranty on your products?
We provide a 6-month warranty covering any manufacturing defects. If your jewelry experiences unexpected damage, please contact our support team with your order number.